🛡️ Enterprise IT Support · Edmonton, AB

Managed IT Services, Cloud Support &
Cyber Security in Edmonton

Empower your organization with proactive IT support, seamless cloud migrations (AWS, GCP, Azure, Microsoft 365), next-gen firewall security, and server virtualization. We eliminate technical roadblocks so your team can work securely and without interruption.

Get a Free IT Audit Request Custom Support Plan

Overview & Capabilities

Edmonton · Canada

HB Technology Solutions Ltd is an end-to-end Managed Service Provider (MSP) delivering proactive IT helpdesk support, cloud migrations to AWS & Microsoft 365, cyber security defense, server virtualization, and disaster recovery for small, medium, and enterprise organizations in Edmonton and Western Canada.

✓ 24/7 Managed IT Helpdesk

✓ Cloud Migration (AWS/Azure)

✓ Microsoft 365 & Exchange

✓ Firewall & Network Security

✓ Server Virtualization (Docker)

✓ Disaster Recovery & Backups

Service Assurance

Proactive IT Support Designed to Prevent Costly Downtime

Rather than waiting for systems to fail, our proactive management detects and remediates IT vulnerabilities before they disrupt your staff or customers.

15-Min

Emergency SLA Response

Guaranteed rapid-response technical troubleshooting for mission-critical business systems.

24/7/365

Proactive Monitoring

Continuous server telemetry, automated security patching, and intrusion detection.

99.99%

Infrastructure Uptime

High-availability cloud architectures on AWS, Google Cloud, and redundant local servers.

100%

Canadian Data Compliance

Strict PIPEDA, FOIP, and provincial privacy protection adherence across all IT workflows.

Full-Spectrum IT Solutions

Complete IT Support & Infrastructure Services

From desktop helpdesk support to advanced multi-cloud engineering, we act as your dedicated IT department or augment your existing internal tech team.

Managed IT Support & Helpdesk

Unlimited Remote & Onsite Technical Support

Comprehensive outsourced IT department for growing businesses in Edmonton and across Alberta. We resolve employee workstation issues, network slowdowns, printer connectivity, and software glitches before they impact productivity.

Key Capabilities:

•Unlimited remote helpdesk and rapid onsite dispatch
•Proactive workstation and server patch management
•Hardware lifecycle procurement and workstation setup
•Network printer, VoIP, and LAN/WAN troubleshooting
•Guaranteed Service Level Agreements (SLAs)

Inquire on Managed Support

Cloud Migration & Infrastructure (AWS / GCP / Azure)

Retire Legacy Hardware & Scale in the Cloud

Seamlessly transition your business from expensive, vulnerable on-premise physical servers to scalable, cost-effective cloud architectures on Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.

Key Capabilities:

•Zero-downtime server and database migration
•AWS EC2, S3, RDS, and CloudFront architecture
•Google Compute Engine and Google Cloud SQL deployment
•Hybrid cloud connectivity and VPN tunneling
•Cloud cost optimization and resource right-sizing

Inquire on Cloud Support

Server Virtualization & Containerization

Docker, Kubernetes, VMware & Hyper-V

Maximize server efficiency and hardware utilization with modern virtualization and containerization technologies. We design, deploy, and maintain isolated, redundant virtual machine environments.

Key Capabilities:

•VMware vSphere, Proxmox, and Microsoft Hyper-V setups
•Docker container deployment and microservices
•Kubernetes cluster orchestration and management
•High-availability clustered storage and SAN networks
•Instant snapshot rollbacks and live VM migrations

Inquire on Server Support

Microsoft 365 & Google Workspace Management

Secure Email, Cloud Collaboration & Identity

Centralize your organization's communications and file sharing with enterprise Microsoft 365 (Office 365, Teams, SharePoint, OneDrive) and Google Workspace setup, migration, and administrative management.

Key Capabilities:

•Email tenant migration from legacy POP3/IMAP/Exchange
•DKIM, SPF, and DMARC anti-spam DNS configuration
•SharePoint document library architecture and permissions
•Microsoft Entra ID (Azure AD) single sign-on (SSO)
•Multi-Factor Authentication (MFA) enforcement

Inquire on Microsoft Support

Firewall, Cyber Security & Zero-Trust Defense

Multi-Layer Perimeter Defense & Threat Hunting

Protect your corporate network, intellectual property, and client records from ransomware, phishing, and unauthorized intrusion with next-generation firewalls, Endpoint Detection & Response (EDR), and zero-trust policies.

Key Capabilities:

•Next-Gen Firewall configuration (Fortinet, Cisco, pfSense)
•Endpoint Detection & Response (EDR) and anti-malware
•Secure site-to-site and remote worker VPN tunnels
•Vulnerability assessment and security penetration testing
•Employee cyber security awareness and phishing simulations

Inquire on Firewall, Support

Disaster Recovery & Business Continuity

Automated Offsite Backups & Rapid Recovery

Ensure your business survives hardware failures, accidental file deletions, natural disasters, or cyberattacks with automated, encrypted 3-2-1 backup strategies and tested business continuity failover procedures.

Key Capabilities:

•Automated daily immutable offsite cloud snapshot backups
•Sub-15-minute Recovery Time Objectives (RTO)
•Ransomware-proof air-gapped backup repositories
•Quarterly disaster recovery simulations and test restores
•Full compliance documentation for business insurance

Inquire on Disaster Support

🤔 Unsure What IT Support You Require?

Don't Know What to Do?
We Identify Your Exact Case & Guide You.

Navigating server replacements, Microsoft 365 licensing, cloud infrastructure, or cybersecurity compliance can be overwhelming. You don't have to guess. Our certified IT consultants in Edmonton assess your exact business environment, number of workstations, software dependencies, and security risks to prescribe the most reliable, cost-effective IT plan.

01.Complimentary IT Health Audit: We inspect your workstation health, network firewall, cloud licenses, and backup systems.

02.Prescribed Support Roadmap: We match your team size with the right plan—eliminating recurring downtime without bloated retainers.

03.Turnkey Onboarding & SLA: Your team gets direct access to our 15-minute SLA helpdesk and 24/7 proactive monitoring.

Let Us Identify Your Case →Email Our IT Team (info@hbtech.ca)

Common Scenarios We Solve:

"We have constant computer issues and no dedicated IT staff"

We deploy our Managed IT Support package, providing unlimited remote helpdesk, network tuning, and fast onsite dispatch in Edmonton.

"Our on-premise physical server is aging and noisy"

We migrate your files and databases to AWS, Azure, or Microsoft 365 SharePoint with automated backups and secure remote work access.

"We need to pass insurance cyber security requirements"

We implement MFA, EDR antivirus, next-gen firewall policies, and immutable offsite cloud backups to meet all underwriting standards.

Methodology

Our 6-Step IT Onboarding & Support Process

A systematic framework that eliminates technical debt, hardens your security posture, and guarantees fast SLA responses.

IT Environment & Security Audit

We perform a comprehensive evaluation of your current network infrastructure, server hardware, software licenses, security gaps, and pain points.

Custom IT Roadmap & SLA Design

We deliver a clear, customized IT strategy and fixed monthly SLA proposal outlining immediate remediation, cloud opportunities, and cost savings.

Stabilization & Security Hardening

Our engineers deploy centralized monitoring agents, patch critical vulnerabilities, configure firewall rules, and enforce Multi-Factor Authentication (MFA).

Automated Backup & DR Implementation

We configure encrypted 3-2-1 offsite backups for all servers and cloud data, verifying test restores to guarantee zero data loss.

24/7/365 Helpdesk & Telemetry Onboarding

Your employees receive direct access to our fast, responsive helpdesk for instant troubleshooting and support via ticket, email, or phone.

Quarterly vCIO Strategic Reviews

We meet with your leadership regularly to review IT performance metrics, cybersecurity posture, software lifecycle planning, and future technology investments.

Common Questions

Frequently Asked Questions

Everything you need to know about our managed IT support, cloud migrations, and cybersecurity solutions.

What is included in HB Technology's Managed IT Services package?+

Our Managed IT Services include unlimited remote helpdesk support, proactive 24/7/365 network and server monitoring, automated security patch management, firewall and antivirus defense, Microsoft 365 / Google Workspace administration, automated offsite backups, and strategic IT planning.

How quickly does your helpdesk team respond to IT issues?+

We provide guaranteed Service Level Agreements (SLAs) with emergency incident response times under 15 minutes. Routine employee requests and tickets are typically addressed within 30 to 60 minutes by our Edmonton-based technical team.

Can you help our business migrate from on-premise physical servers to the Cloud (AWS / Azure / GCP)?+

Yes! We specialize in seamless, zero-downtime cloud migrations. We assess your applications, databases, and files, build a modern cloud architecture on AWS, Google Cloud, or Azure, and execute the migration during off-hours with zero disruption to daily business.

How do you protect our company against ransomware and cyber threats?+

We implement a multi-layered security stack including Next-Gen Firewalls, Endpoint Detection & Response (EDR), Multi-Factor Authentication (MFA), email spam filtering (SPF/DKIM/DMARC), and immutable air-gapped backups that cannot be encrypted by ransomware.

Do you support both Windows PC and Apple Mac environments?+

Yes. Our IT consultants have extensive experience supporting hybrid environments with Windows 10/11, macOS, Linux, iOS, Android, and virtual desktop infrastructures (VDI).

How do we get started with a free IT assessment for our organization?+

Submit an inquiry through our proposal form or email us at info@hbtech.ca. We will schedule a complimentary onsite or remote IT infrastructure audit and provide a clear remediation report within 48 hours.

Managed IT Services, Cloud Support &
Cyber Security in Edmonton

Proactive IT Support Designed to Prevent Costly Downtime

Complete IT Support & Infrastructure Services

Don't Know What to Do?
We Identify Your Exact Case & Guide You.

Our 6-Step IT Onboarding & Support Process

IT Environment & Security Audit

Custom IT Roadmap & SLA Design

Stabilization & Security Hardening

Automated Backup & DR Implementation

24/7/365 Helpdesk & Telemetry Onboarding

Quarterly vCIO Strategic Reviews

Frequently Asked Questions

Request a Managed IT Consultation & Proposal

Managed IT Services in Alberta & Canadian Cities

Managed IT Services, Cloud Support & Cyber Security in Edmonton

Proactive IT Support Designed to Prevent Costly Downtime

Complete IT Support & Infrastructure Services

Don't Know What to Do? We Identify Your Exact Case & Guide You.

Our 6-Step IT Onboarding & Support Process

IT Environment & Security Audit

Custom IT Roadmap & SLA Design

Stabilization & Security Hardening

Automated Backup & DR Implementation

24/7/365 Helpdesk & Telemetry Onboarding

Quarterly vCIO Strategic Reviews

Frequently Asked Questions

Request a Managed IT Consultation & Proposal

Managed IT Services in Alberta & Canadian Cities

Privacy & Data Security Notice

Managed IT Services, Cloud Support &
Cyber Security in Edmonton

Don't Know What to Do?
We Identify Your Exact Case & Guide You.